Do You Accept Returns?
As a general rule, we do not accept returns since all our products are custom made as per the specific requirements of each client. Still, since we want our customers to be fully satisfied with their orders, please reach out if you are not satisfied in any way whatsoever. We will try our best to offer an optimal solution on a case-by-case basis.
What Might be a Possible Scenario for Accepting a Return or Offering a Refund?
Hypothetically speaking, if the order delivered to you fundamentally differs from the specifications that you locked while placing the order and/or someone else’s order has been delivered to you, the client shall be entitled, following a brief investigation into the facts of the case, either to a partial/full refund or an equivalent remedy. Not to mention, these are very remote scenarios and mentioned for hypothetical purposes, and fortunately no such incident has been reported since the inception of our business.
Does a Slight Variation in the Design and/or Construction of Custom Boxes or Packaging Entitle me to a Successful Claim for a Return or a Full Refund?
Unfortunately, as a general rule, no. Still, your case will be thoroughly examined by our sales team on a case-by-case basis. However, clients must understand that slight variations are part and parcel of the printing process, especially when it comes to color matching the final output with the on-screen output.
For more details, please see Frequently Asked Questions.