Design & Artwork
Of course, you can! Manufacturing custom boxes and packaging is our specialty and we have dedicated design and technical teams to tailor such boxes and packaging to suit your custom design needs.
We absolutely do. In fact, adjustment of digital artwork is a service that we provide absolutely free of cost to our valuable clients. Once you place the order and provide us your digital artwork, our experienced team of graphic designers will adjust your digital artwork to make it print ready.
No problem at all! Just go through our website and decide which style of box or packaging you require. Once you have decided, fill out the custom quotation form and let us know your design requirements. Our design team will contact you within 2 business days and render assistance in designing your boxes or packaging in accordance with your requirements.
Box Materials & Printing
We offer a wide array of materials, ranging from bleach card, kraft card, art card, to bux board. We also offer different kinds of papers, ranging from offset paper, matt paper, kraft paper, art paper, to book paper. Besides, we have several other options for materials as well, including corrugated, rigid, and sticker based materials.
Unless otherwise specified or required, we use the most suitable as well as optimal grammage and material for all custom boxes and packaging
Of course, you can! When filling out the custom quotation form, simply mention the specific grammage that you require. We will try our best to source that specific grammage. However, just in case that specific grammage is not available, we will inform you and let you know the closest best possible alternative that is available.
Yes, we do. In fact, most of our materials comprise of at least 50% recycled constituents. Not to mention, all materials that we use are 100% recyclable to leave behind minimal footprint.
Orders & Prices
Broadly speaking, there are two ways to initiate the process of ordering. First, you can browse through the different categories and products listed on our website and see if any product matches your requirements. If it does, on every product, there is a custom quotation form. Please fill out this form to initiate the ordering process for the given product.
Second, if you already know what kind of box or packaging you require, you can directly proceed using the Request a Quote tab on the home page. This tab will lead you to a custom quotation form. Simply fill out this form to initiate the ordering process.
In total, there are 6 stages in the ordering process. The purpose of dividing this process into 6 stages is to ensure the convenience of our clients as well as to minimize the margin of error. The following are the stages:
01 Choose Your Packaging Style
02 Get a Quick Custom Quote
03 Receive a Digital Proof for Approval
04 Make Payment for Order Confirmation
05 High Quality Production Begins
06 Order Packed and Dispatched
Yes, we do. Once your digital artwork is ready to be processed, we will email you a digital proof for approval.
The order is locked/confirmed for production once the digital proof shared with you has been approved and once we have received your payment.
If you select the standard option, the production will require about two weeks, whereas if you select the expedited option, the production will take about one week. Not to mention, the shipping times will be in addition to these production times.
An order may be cancelled prior to making the payment. However, once the payment has been made, the option of order cancellation will stand closed.
An order may be modified prior to approving the digital artwork emailed to you. However, once the digital artwork has been approved, the order cannot be modified any longer. Not to mention, by the term modification here, we are referring to all modifications other than quantity related modifications.
Although the quantity may be changed even after approving the digital proof but prior to making the payment, we will have to email you a revised quote depending on the change in the quantity required. If you intend to change the quantity, please email us and we will change the quantity as required and email you a revised quote.
Yes, there are special discounts on all bulk orders given the economies of scale.
Ordering more than 5000 units qualifies as a bulk order quantity.
We have a policy of tiny minimums and no maximums. In accordance, we can provide a minimum of 100 units.
There is as such no maximum order quantity. We have been fulfilling orders of up to 500,000 units as a matter of routine. If you want to place an order for an even greater quantity, no issues at all. Simply mention your quantity when filling out the custom quotation form and we will revert with a custom quote within 2 business days.
Yes, absolutely! The term custom itself implies limitless packaging possibilities. For purposes of practicality and space constraints, we cannot list each and every custom box or packaging that we can possibly provide. We have simply listed the top categories and products that are most often sought in the market. Thereby, you can definitely order any custom box or packaging even if it is not listed on our website. Simply send us your requirements by filling out the custom quotation form using the Request a Quote tab on the home page, and we will revert with a custom quote within 2 business days.
No, we do not charge for plates and die.
Yes, we do have a price match policy. If you have been quoted a lower amount than we have quoted for your order, provided that the specifications in the lower quote are also exactly the same and the lower quote is from a reputable or established company based in the United States, we will gladly match the price. If the two aforementioned conditions of our price match policy are met, simply email us a screenshot of the order confirmation email or the quotation that you have received from the lower quote company, and we will revert within 2 business days.
We accept all leading and widely accepted national and international payment methods. These include VISA, Mastercard, UnionPay, American Express, and PayPal. Cash deposit and direct bank transfer are also accepted. If you intend to use any other payment method, simply email us and we would be glad to check for you and provide assistance.
Printing & Finishing
Depending on the nature and specific requirements of your job, we use various printing technologies to optimally meet your requirements. Amongst other technologies, we have digital printing, offset printing, and screen printing state-of-the-art equipment – all in house.
We offer a host of finishing options, including gloss lamination, matte lamination, varnish, spot UV coating, full UV coating, embossing, debossing, foiling, hologramming, and window patching etc. Wherever applicable, you can choose any of these options. Also, if you have a requirement for any other finishing option, mention about it while filling our custom quotation form and we will try our best to assist.
Yes, absolutely. We use premium quality inks that add a natural sheen and resultantly give a luxurious finishing to the final output.
When it comes to color matching, no doubt there is a bit of inherent variation, especially in low volume jobs of up to 500 units, in the printing process. As this quantity increases, the color matching becomes increasingly accurate up to a certain degree. However, even for low volume jobs, we try out best to match the final output colors as closely as possible to the on-screen colors.
We absolutely can! When filling out the custom quotation form, simply let us know what you would like to be printed on the inner sides, and we will make sure to print accordingly.
Delivery & Shipping
Although we use various reliable and trusted courier companies for timely fulfillment, most of our packages are shipped through Fedex, DHL, and UPS.
Yes, we ship across the United States, with no state being an exception.
Yes, we ship to 150+ countries other than the United States.
Unless otherwise specified or required, we ship exclusively through air cargo. Sea cargo takes a lot more time, with 2-3 months being the usual time. However, if for certain reasons, you have a specific requirement for sea cargo, please email us and we will gladly oblige.
We offer two delivery times: standard and expedited. If you select the standard delivery option, your order will be delivered in approximately 2-3 weeks at your doorstep. On the contrary, if you select the expedited delivery option, your order will be delivered in approximately 1-2 weeks at your doorstep. Please note that these are the usual and approximate delivery times, barring any force majeure circumstances.
The timeline for delivery times starts once you approve the digital proof as well as once we receive your payment.
No, we do not charge for standard delivery time. It is offered absolutely free regardless of the quantity or style of custom boxes or packaging you choose to order.
Of course, we do! However, if your residential address requires an exclusive permission for the packaging to be delivered, please inform us at the time of placing your order so that we can forward the relevant instructions to the courier.
We pack all custom orders using sturdy corrugated cartons to prevent any damage during transit. Not to mention, depending on the style and quantity of your packaging, we may use cartons of different sizes.
No. We provide packing services absolutely free of cost to our valuable clients.
Yes, we do. As soon as we receive the tracking ID from the courier, we forward it to you.
Returns & Refunds
As a general rule, we do not accept returns since all our products are custom made as per the specific requirements of each client. Still, since we want our customers to be fully satisfied with their orders, please reach out if you are not satisfied in any way whatsoever. We will try our best to offer an optimal solution on a case-by-case basis.
Hypothetically speaking, if the order delivered to you fundamentally differs from the specifications that you locked while placing the order and/or someone else’s order has been delivered to you, the client shall be entitled, following a brief investigation into the facts of the case, either to a partial/full refund or an equivalent remedy. Not to mention, these are very remote scenarios and mentioned for hypothetical purposes, and fortunately no such incident has been reported since the inception of our business.
Unfortunately, as a general rule, no. Still, your case will be thoroughly examined by our sales team on a case-by-case basis. However, clients must understand that slight variations are part and parcel of the printing process, especially when it comes to color matching the final output with the on-screen output.
